WHAT MAKES A GOOD SUPPLIER? To qualify as one of our "Suppliers of the month" (see below) is no easy task - I am a tough judge of performance & service. I try very hard to give my customers the very best before & after sales service possible, &, as a customer I expect the same level of committment from our suppliers. This year alone I haved culled five of our suppliers due to poor quality &/or service standards. They can have an impact on my reputation & my stress levels - second best is just not good enough.
Below is a brief breakdown of Blue Tongue's qualifying criteria + our suppliers of the month + lists of a) the suppliers we do use, b) those we are not sure about & c) those which we do not.
There are 3 basic criteria / categories to look at 1) The manufacturer or supplier 2) The products & 3) The representative.
1) The manufacturer. Price & quality are both very important but even more so are, quality control, rectification of faults, consistent production or supply schedules, prompt action when product is faulty, delivered damaged, late or wrong, technical back up & support, after sales comittment and the ability to listen to their customers (my) concerns.
2) The products. Are the products truly competitive (in price & qulity) to other brands ? Do the guarantees truly reflect the product in relation to other ranges ? Are they made locally ? making availability more consistent. Is there a good variety of products with good colour banks? Are they user friendly for the installers ? a happy tradie is a good tradie !
3) The rep. The rep is the face of the product & can make or break the viability of an entire product range. Some reps always return calls, others never do, some are always thinking outside the square & trying to give my business what it needs, or could use, others either don't care or just don't get it. Sure there are sometimes personality differences but respect & communication is always a two way street.
The bottom line is that I choose to be in the best frame of mind with the best range of products available so I can serve YOUR needs to the best of my potential.
SUPPLIERS OF THE MONTH
Each month we give credit to one of our suppliers in the catagories of Carpet, Timber, Underlay, Vinyl, Tiles and Accessories. We don't give the award to any supplier who hasn't earned it. Some suppliers win their spot month after month. Sometimes no one is up to scratch.
BAMBOO: Eco Flooring Systems - Note: We have now ceased the sales of any bamboo products.
CARPETS : - EC Group / Edwardstown Carpets
CARPET TILES: - Accufelt with Ecosoft acoustic backing
MARINE CARPETS: - Nolan UDA
TIMBER & LAMINATES : - Premium / Quickstep
UNDERLAY: - Cloudwalk
VINYL SHEET - Advantage Flooring
VINYL HARDSET TIMBER PLANKS & TILES: - Karndean
VINYL LUXURY LOOSE LAY PLANKS: - Polyflor MiPlank & Simplay
ACCESSORIES: - MJS & Intafloors
PRODUCT OF THE MONTH - LOOSE LAY VINYL TILES & PLANKS - SIMPLY AMAZING !!!
SUPPLIERS WE DEAL WITH
These are manufacturers or suppliers that we feel honour their committment to quality products & quality after sales service with good (as expected) support & representation.
Above Left - AFS - Access International - Acoufelt - Advantage Flooring - Airstep - Armstrong - Chapparal - Classic Floorcoverings - Eco Flooring Systems - EC Group / Edwardstown - Forbo / Nairn / Novilon - Flooring Distributors Timbers - Floor Space - General Mat Company - George Low - Godfrey Hirst - Green by Design - Himalaya - House and Haven - Instyle - Inovar Floors - Intafloors - Interiors by Design - Karndean - Kenbrock - MJS - Nolan's - Pegulan - Polyflor - Premium Floors - Quest - Quickstep - Spectrum nosing's & trims - Southern Cross Textiles - Superior Weave - Supertuft - Terra Mater - Tuftmaster - Wild Oak