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Testimonials: March 2012 Pat S Newport.
Dear Stephan, when I was looking for carpet and flooring for my unit following a disastrous water damage event, I was told that you were a "good guy to do business with". I went to many flooring places seeking good quality and value products and found it all very stressful. I was very impressed with your sincerity and advise. I decided to trust my instincts and use your products and services. It was one of the best decisions that I have ever made. At that time I had been traumatised by the disastrous event that meant I needed to replace my floor coverings and some furniture. I was disgusted with my insurance company that had left me to struggle through a very expensive and difficult time with only minimal assistance. Your kindness and understanding at that time was greatly appreciated. Your "after sales" integrity is exemplary. It was over a year later when I contacted you about a minor problem with the flooring. You were on my doorstep the next morning and had the problem fixed quickly using your own time and effort. Some time later when a major fault appeared in the product that you had recommended, you went "into bat for me" and contacted the supplier and insisted that the floor be replaced without charge - it was. That is what I call exceptional service and I sincerely thank you. I will continue to recommend "Blue Tongue Carpets". Stephan, you are indeed a VERY "good guy to do business with". Heartfelt thanks, Pat. [Read More Testimonials]